Shipping policy

Processing & Handling Times

• All orders are processed within 2-4 business days (excluding weekends and holidays).
• Orders placed after 2 PM (local time) will be processed the next business day.
• You will receive a confirmation email with tracking information once your order ships.

Tracking Your Order

• Once shipped, you will receive a tracking number via email.
• You can track your package using the carrier’s website.

Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once marked as delivered.
• If your order arrives damaged, please contact us within 48 hours with photos for a resolution.

Returns & Exchanges

• You are eligible for return or exchange within 14 days of purchase if the product has not been opened and the product has not been used. 
• An exception to the return/exchange policy: If your product arrives defective or damaged upon arrival. Proof of defective or damaged product will be required to send a new product.
• For return inquiries, please visit our Return Policy page or contact Refinery Fragrances directly.